Shipping & Delivery

Last
updated: July 2026

At By-CRTN,
we strive to process and deliver every order as quickly and carefully as
possible. Below you will find all the information regarding our shipping
process, delivery times and order tracking.

Order Processing

Once your
order has been successfully placed, you will receive an order confirmation via
email.

Orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking
information.

Please note
that orders are processed on business days only (Monday to Friday, excluding
public holidays).

 Delivery Times

Estimated
delivery times are as follows:

Land & Levertijd

The Netherlands - 1–3 business
days

Belgium - 2–4 business
days

Germany - 2–5 business
days

Other
European countries - 3–7 business
days

Rest of the world - 5–10 business
days

Please note
that these delivery times are estimates and may vary due to circumstances
beyond our control.

Shipping Costs

Shipping
costs are calculated automatically during checkout based on your delivery location.

Any
applicable customs duties, import taxes or additional fees for orders shipped
outside the European Union are the responsibility of the customer.

Order Tracking

As soon as
your order has been shipped, you will receive a confirmation email containing a
Track & Trace link.

Please
allow several hours for the tracking information to become available after
receiving your shipping confirmation.

Delivery Attempts

If you are
unavailable at the time of delivery, the courier may:

• Attempt
delivery again;

• Deliver
the parcel to a neighbour;

• Leave the
parcel at a designated collection point.

The
available options depend on the courier handling your shipment.

Incorrect Shipping Information

Customers
are responsible for providing accurate shipping information at checkout.

By-CRTN
cannot be held responsible for delays, additional shipping costs or undelivered
parcels resulting from incorrect or incomplete shipping details.

Shipping Delays

While we do
our best to deliver every order within the estimated timeframe, delays may
occasionally occur due to circumstances beyond our control, including but not
limited to:

• Courier
delays;

• Severe
weather conditions;

• Customs
inspections;

• Public
holidays;

• High
order volumes;

• Force
majeure events.

By-CRTN
cannot be held liable for delays caused by third-party shipping carriers.

Damaged or Incorrect Orders

If your
order arrives damaged, defective or incorrect, please contact us within 48
hours of receiving your parcel.

Email: support@bycrtn.com

Please
include:

• Your
order number;

• A
description of the issue;

• Clear
photographs of both the product and its packaging.

We will
review your request and provide an appropriate solution as quickly as possible.

International Shipping

By-CRTN
ships to multiple countries within Europe and selected destinations worldwide.

If shipping
to your country is unavailable, this will be indicated during checkout.

Contact

If you have
any questions regarding shipping or delivery, please contact our customer
support team.

By-CRTN

The
Netherlands

Email: support@bycrtn.com