At By-CRTN,
we value your privacy. In this Privacy Policy, we explain which personal data
we collect, why we process this data, how we handle it and what rights you
have.

By using
our website or placing an order, you agree to this Privacy Policy.

1. Data

By-CRTN

The
Netherlands

Chamber of
Commerce number: 99145952

VAT number:
NL005201233B12

Email
address: support@bycrtn.com

By-CRTN is
responsible for the processing of your personal data as described in this
Privacy Policy.

2. What personal data do we collect?

When you
visit our website or place an order, we may process the following data:

• First and last name;

• Billing and shipping address;

• Email address;

• Telephone number;

• Payment details (payments are processed through our payment partner; we do not store
full payment card details);

• Order history;

•  IP address;

• Browser and device data;

• Cookie data;

• Communication with our customer service.

We only collect personal data that is necessary for providing our services.

3. Why do
we process your data?

We process
your personal data in order to:

• Process and deliver orders;

• Handle payments;

• Contact you about your order;

• Provide customer service;

• Process returns and refunds;

• Improve our website and services;

•  Prevent fraud;

•  Comply with legal obligations;

• Send newsletters or marketing messages when you have given your consent.

4. Legal basis for processing

We only process personal data where there is a legal basis for doing so, including:

• Performance of a contract;

• Legal obligation;

• Your consent;

• Legitimate interest, such as improving our services and securing our website.

5. Sharing personal data

We never sell your personal data to third parties.

Where necessary for our services, we may share data with, among others:

• Payment service providers;

• Shipping and logistics partners;

•  IT and hosting providers;

• Shopify and related services;

• Accounting and administrative service providers;

• Government authorities if we are legally required to do so.

These
parties may only process your data for the purpose of providing their services
to By-CRTN.

6. Cookies

Our website uses cookies and similar technologies.

We use, among others:

•  Functional
cookies that are necessary for the proper functioning of the website;

• Analytical
cookies to gain insight into the use of our website;

•  Marketing
cookies, only when you have given your consent.

You can delete or disable cookies at any time through your browser settings.

7.
Newsletter

When you subscribe to our newsletter, we use your email address solely to send you
updates, new collections and offers.

You can unsubscribe at any time using the unsubscribe link at the bottom of each email.

8.
Retention periods

We do not
retain personal data for longer than is necessary for the purpose for which it
was collected.

Data that
we are required to retain under tax legislation will be retained for the
legally required period.

9. Security

By-CRTN takes appropriate technical and organisational measures to protect your
personal data against loss, misuse, unauthorised access or unlawful processing.

Although we handle your data with care, we cannot guarantee absolute security of data
transmission over the internet. 

10. Your rights

You have the right to:

• Request
access to your personal data;

• Have your data corrected;

• Have your data deleted;

• Restrict the processing of your data;

•  Object to certain forms of processing;

• Transfer your data to another party (data portability);

•  Withdraw previously given consent.

Would you like to exercise any of these rights? Please contact us at:

support@bycrtn.com

We generally respond to your request within 30 days.

11. Minors

Our website
is not aimed at persons under the age of 16.

We do not
knowingly collect personal data from minors without the consent of a parent or
legal representative.

12.
International data transfers

When we work with international service providers, such as Shopify or payment
providers, personal data may be processed outside the European Economic Area.

In that case, we ensure that appropriate safeguards are in place in accordance with the General Data Protection Regulation (GDPR).

13. Links to other websites

Our website may contain links to third-party websites.

By-CRTN is not responsible for the privacy policy or content of these websites.

We always advise you to consult the privacy policy of the relevant website.

14. Changes

By-CRTN reserves the right to amend this Privacy Policy at any time.

The most recent version will always be published on our website. 

15. Contact

Do you have any questions about this Privacy Policy or the processing of your personal data?

Please contact us.

By-CRTN

The Netherlands

Email:
support@bycrtn.com